The impact of Customer Mistreatment on Airport Frontline Employees’ Extra-Role Performance and Turnover Intention: The Mediating Role of Rumination. Journal of Aviation Science and Technology (ISSN: 2815-5661), [S. l.], v. 1, n. 2, p. 23–31, 2026. Disponível em: https://ojs.vaajast.org/index.php/jast/article/view/74.. Acesso em: 17 apr. 2026.