Servant Leadership And Frontline Employee Job Performance In Vietnam’s Aviation Industry: The Mediating Roles Of Organizational Commitment And Trust In Leadership

Abstract

This study investigates the influence of servant leadership on the job performance of frontline employees within Vietnam’s aviation industry, with a particular focus on the mediating roles of organizational commitment and trust in leadership. Data were collected through self-administered questionnaires from a convenience sample of 389 frontline employees employed at Vietnam Airlines. The study employed a quantitative research design and utilized structural equation modeling (SEM) using AMOS software to analyze the data. The analysis confirmed a significant positive relationship between servant leadership and job performance. Furthermore, the results indicate that organizational commitment and trust in leadership serve as significant mediators, suggesting that servant leadership enhances frontline employee job performance by cultivating trust in leadership and reinforcing organizational commitment.