The Impact Of Work-Related Stress Factors On Mental Health And Service Sabotage Behavior Of Vietnam Airlines Flight Attendants

Abstract

Stress is a common problem that people in today's society deal with in both their personal and professional lives. Ineffective stress management can have a detrimental influence on one's mental well-being and productivity at work. This study is to investigate the impact of work-related stress on flight attendants' mental health and service sabotage behavior, drawing on Hobfoll's (2001) Conservation of Resources (COR) theory. 107 Vietnam Airlines flight attendants participated in the study's survey. The measurement model and structural model were evaluated using SPSS 24 and Smart PLS 4.0.9.5 software. The results of the study show that psychological contract violations and organizational silence are linked to Vietnam Airlines flight attendants' worsening mental health and rise in service sabotage conduct.